IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Yamada Furniture ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or unrelated purposes. All text messaging originator opt-in data is kept strictly confidential and used solely for customer communications you've agreed to receive.
1. Information We Collect
Personal Information:
- Name, email address, phone number, physical address
- Payment details (when making a purchase or requesting a quote)
- Timestamped opt-in records for SMS, email, or other communication channels
Non-Personal Information:
- IP address, browser type, device data
- Website usage patterns and analytics
- Cookies and other tracking technologies
Customer Communication:
- Inquiries and service request details
- Appointment information and preferences
- Feedback and service history
2. How We Use Your Information
We may use your information to:
- Provide and improve our services
- Respond to customer requests and inquiries
- Send service-related communications (appointments, updates, reminders)
- Process transactions and fulfill orders
- Enhance website experience and personalize content
- Ensure site and customer security
- Maintain communication and consent records
3. SMS Messaging & Compliance
Opt-In & Consent
- You will only receive text messages if you've explicitly opted in.
- Consent is recorded and stored securely with timestamps.
- We comply with TCPA and all relevant communications laws.
Opt-Out Instructions
- Text "STOP" at any time to opt out. You'll receive a confirmation and stop receiving texts unless you re-subscribe.
- All opt-out requests are processed within 24 hours.
Message Content & Frequency
- Messages relate only to the services you've requested or agreed to.
- Frequency depends on your level of interaction with our business.
- Promotional messages require separate opt-in.
Help & Support
- Text "HELP" for support.
- Or contact gareth@yfshilo.com or call (808) 935-1664 during business hours.
Carrier Info
- Standard messaging and data rates may apply.
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional providers.
- Carriers are not responsible for delays or failed message delivery.
SMS Data Protection
- We never sell or share opt-in SMS data except as required for delivery (e.g., through a verified SMS provider) or by law.
- Strong safeguards are in place to protect your SMS information.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal data.
We may share your information only with:
- Trusted service providers, such as payment processors or scheduling systems, solely to help us operate.
- SMS providers, only to deliver messages you've consented to.
- Legal authorities, if required by law, subpoena, or legal process.
- Business transfer partners, if we undergo a merger, acquisition, or asset sale-your information will remain protected under this policy.
All service providers are contractually obligated to maintain your confidentiality.
5. Data Security
We take security seriously and protect your data through:
- Encryption during transmission and storage
- Secure user authentication and access controls
- Regular system updates and security reviews
- Employee training on privacy practices
- Breach response protocols
- Secure backups and disaster recovery systems
Please note: No internet transmission or storage system is completely secure. We do our best to protect your data using industry-standard practices.
6. Cookies & Tracking Technologies
We use cookies to:
- Analyze traffic and user behavior
- Remember user preferences
- Improve website performance
- Track the effectiveness of services
You can manage cookies in your browser settings. Disabling them may limit some site functionality.
7. Your Rights & Choices
You have the right to:
- Access or request a copy of your personal data
- Update or correct inaccurate information
- Request deletion of your personal data
- Opt out of email marketing by clicking "unsubscribe" in any email
- Opt out of SMS by replying "STOP"
- Withdraw consent at any time
- File a complaint with a data protection authority
To exercise your rights, contact us using the info in Section 10.
8. Third-Party Links
Our website may include links to other websites. We are not responsible for the content or privacy practices of third-party sites. Please read their privacy policies when visiting external sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. The latest version will be posted here with the updated effective date. We'll notify you by email or through our website if there are significant changes.
10. Contact Us
For questions about your data or this policy, please contact:
Yamada Furniture
Phone: (808) 935-1664
Email: gareth@yfshilo.com
Website: yfshilo.com
By using our website and services, you consent to this Privacy Policy.